Concept · AI · 2026
Meridian AI Assistant
An internal assistant answering policy and process questions from a company's own documentation.
The challenge
Support staff spent hours each week searching scattered policy PDFs, and answers varied between agents.
Our approach
- 01Indexed the document estate with source-level citations
- 02Built an evaluation set from real historic questions
- 03Added confidence thresholds with human escalation
- 04Instrumented per-answer cost and latency logging
Outcome
What the work moved
120
Evaluation questions in the test set
100%
Answers returned with a source citation
3
Systems integrated into the workflow
Create. Develop. Grow.
Want something like this, for real?
Tell us the problem, the deadline and the constraints. We'll come back with a scope, a timeline and a fixed figure.